Aftercare & guarantee
If something’s not right after we’ve gone
Most window firms go quiet once they’ve been paid. We don’t. If anything sticks, leaks, mists or rattles, here’s what happens.
How to report a problem
- 1
Tell us
Ring or text Max with a photo, or use the online aftercare form. No forms to post, no call centre.
- 2
We reply the same working day
A real answer from the people who fitted it, not a ticket number.
- 3
We’re back within five working days
If it’s our fitting, it costs you nothing. Most fixes are done on the first visit.
Your snagging check. We check back six weeks after fitting to make sure everything is opening, closing and sealing as it should.
What’s covered
- Frames, glass and hardware: covered by the manufacturer for 10 years.
- Our fitting (seals, fixings, finish, weathertightness): covered by us for 5 years, excluding accidental damage.
- Insurance-backed by an independent insurer, so it stands even if we don’t.
- Not covered: accidental damage, and changes made by someone else.
Who underwrites it: an independent insurer.
You always call us
Even where part of the guarantee comes from the manufacturer, you ring us and we handle the claim. You’ll never be passed between us and them.
One number, from the survey to years after the fit: 020 4538 7655.
Tell us what’s not right
Use the form, or ring or text Max with a photo. Either way you get a real answer from the people who fitted it.
When you’ll hear back: the same working day.