Our promise
The same promises on every job, from a single sash to a full house. Six are how we work. The seventh is what you keep for five years.
#1
Max runs every job himself. The fitters come from a small group of three local glazing firms, run by friends who’ve known each other since school and help out on each other’s jobs.
You’ll know who’s coming before the day. No strangers turning up in an unmarked van.
#2
Sometimes we find rotten timber, a failed lintel or damaged reveals once the old frame is out. We stop, show you, explain the options and the cost, and only carry on once you've agreed.
Otherwise the quoted price is the price you pay.
#3
You're busy and we'll work around that. You get a confirmed fitting date the week before, a call the morning we set off, and a realistic finish time.
No open-ended “sometime that week”.
#4
Dust sheets down before the first frame comes out. Old units, offcuts, silicone waste and packaging leave with us the same day.
We hoover through, wipe the glass down, and wear shoe covers indoors.
#5
Friendly and respectful to you, your property, your family and your neighbours.
We work around pets and children, keep every opening secured while we're on site, and never leave a property unsealed overnight.
#6
Replacement windows and doors are registered with FENSA, and new openings are signed off by building control.
We keep our accreditations current.
#7
Underwritten by an independent insurer, so the cover stands even if we don't. Accidental damage isn't covered.
10 yrs: Frames and sealed units, from the manufacturer
5 yrs: The installation itself (seals, fixings, finish and weathertightness) from us. Excludes accidental damage